Office Policies

OUR MISSION
To treat our patients exactly as we would like to be treated: with kindness, compassion, patience, and excellence. We will accept nothing less from ourselves. We want you to feel comfortable and at ease with us. From your first phone contact with us until post-treatment care, you will receive the highest quality customer service. We believe that the best patient is an educated patient. Our knowledgeable staff will guide you through the entire dental experience by educating you about your dental condition, treatment (if any) that is most suitable for you, financial options, insurance issues, and many other aspects of dental care. All questions are taken seriously. Please feel free to ask Dr. Rodriguez, or a team member, any questions you may have. We are here to help you. We want to be your dentist.

PAYMENTS AND INSURANCE
Our practice is committed to providing the best treatment to our patients, and we charge what is usual and customary for individual dental needs. The fee for your dental treatment will be based on the extent of treatment. During your first visit we will discuss the probable number of visits, their length, and the fees involved.

Insurance: We are in network with most dental insurances. For the patients’ convenience, our office will be happy to submit initial claims to the patient’s insurance carrier for him/her. Most insurance companies will respond within four to six weeks.

Keep in mind that insurance companies routinely indicate that coverage verification does not guarantee payment and you are fully responsible for all fees charged by this office regardless of
your insurance coverage.

Payments: Fees are due at time of service unless prior arrangements have been made. We accept most major insurances, cash, personal checks, Visa, Mastercard, Discover Card, and Care Credit.

If you have questions regarding your account, please contact us at 415-642-6777.

APPOINTMENTS
We understand that your time is valuable and that is why we try our best to remain on schedule. Please help us ensure our punctuality by arriving on time for your appointment. Please note that if you do plan to cancel your appointment, please cancel within 24 hours or you will receive a $50.00 cancellation fee. Furthermore, all minors must be accompanied by a parent or legal guardian at the time of the appointment or he/she will not be seen.

We Accept Delta Dental Insurance